Refund policy
Refund & Returns Policy – From The Trenches
At From The Trenches, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Free from stains, marks, or damage
- Returned with original packaging where possible
Items that appear worn, washed, or damaged will not be accepted.
Non-Returnable Items
For hygiene reasons, we do not accept returns on:
- Worn items
- Items that have been washed
- Sale or clearance items (unless faulty)
Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as From The Trenches cannot be responsible for returns lost in transit.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at:
fromthetrenchestgu@gmail.com
Please include:
- Your order number
- Photos of the item
- A brief description of the issue
We will organise a replacement, store credit, or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Please allow 3–5 business days for the refund to appear depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges. If you require a different size or item, please place a new order and return the original item following our returns process.
Contact
For any return or refund enquiries, please contact us at:
fromthetrenchestgu@gmail.com